A reliable and accurate tank monitoring system is essential for safe operations. That's why we have developed our Network Management System and service policies to help keep your system up and running. This combination aims to provide fast, effective and cost-efficient support for all of Musasino's products.
Throughout the Level Master – 11 system, a self-diagnostic function monitors the system's operation. If for whatever reason a signal is dropped, an error received or a piece of equipment goes offline or starts operating out of the ordinary, the Network Management System (NMS) immediately identifies which piece of equipment has the error and alerts the crew.
Within NMS is an easy-to-follow troubleshooting guide, which steers the crew through analysis of the problem and provides possible solutions. If parts are required or the problem cannot be analyzed by the crew, the automated reporting function can prepare an e-mail report for Musasino. Using this report, our service team can suggest further analysis, tests or alternative remedies, and supply any necessary parts. For more complex issues, as well as regular maintenance and inspections, we have stationed our service engineers at strategic global ports.
From our services bases around the globe, our experienced engineers can be efficiently dispatched to ships wherever they may be.
| Office | Main Coverage Area(s) |
|---|---|
| Tokyo & Imabari, Japan | Japan, Korea, Taiwan |
| Shanghai & Suzhou, China | China, Taiwan |
| Amsterdam, the Netherlands | Europe, Middle East & Africa |
| Singapore | SE Asia, Oceania & Middle East |
| Houston, USA | The Americas |
If you need to reach any of our service offices, please see the contact page.