After-Sales Service

Containing costs and increasing reliability

A reliable and accurate tank monitoring system is essential for safe operations. That's why we have developed our Network Management System and service policies to help keep your system up and running. This combination aims to provide fast, effective and cost-efficient support for all of Musasino's products.

Network Management System

Throughout the Level Master – 11 system, a self-diagnostic function monitors the system's operation. If for whatever reason a signal is dropped, an error received or a piece of equipment goes offline or starts operating out of the ordinary, the Network Management System (NMS) immediately identifies which piece of equipment has the error and alerts the crew.

  • •Immediate identification of device or signal failure
  • •Built-in troubleshooting and repair guide
  • •Automated data logging and reporting
  • •Streamlined maintenance and repair

Within NMS is an easy-to-follow troubleshooting guide, which steers the crew through analysis of the problem and provides possible solutions. If parts are required or the problem cannot be analyzed by the crew, the automated reporting function can prepare an e-mail report for Musasino. Using this report, our service team can suggest further analysis, tests or alternative remedies, and supply any necessary parts. For more complex issues, as well as regular maintenance and inspections, we have stationed our service engineers at strategic global ports.

After-Sales Service

After-Sales Service Network

From our services bases around the globe, our experienced engineers can be efficiently dispatched to ships wherever they may be.

Office Main Coverage Area(s)
Tokyo & Imabari, Japan Japan, Korea, Taiwan
Shanghai & Suzhou, China China, Taiwan
Amsterdam, the Netherlands Europe, Middle East & Africa
Singapore SE Asia, Oceania & Middle East
Houston, USA The Americas

If you need to reach any of our service offices, please see the contact page.

After-Sales Services

  • •Regular inspections, calibrations and certifications
  • •E-mail and phone technical support
  • •Equipment and parts repair and installation
  • •Spare and replacement parts provision